Hello @Agata Sromecka,

Sadly the iD systems that their customers rely on working properly aren’t.

See here and here for announcements about problems with the iD customer facing systems.

Disappointing recent track record from iD, but hopefully lessons will be learned and things will get better. 

I have had the same email it's my son's phone which we use to track where he is when he is walking home from school. We can't risk him not having a phone as he has special needs and we need to be able to get to him if he needs us but also needs his independence. 

I have called 7777 says no payment due, finally got online this morning still saying no payment due, if this was an admin error surely they should send a message explaining this. 

This has caused a lot.of worry and not being able to speak to a person has not helped

Hi @Agata Sromecka and @LisaH,

Thanks for getting in touch. We're aware of an issue where some customers have been sent an outstanding balance notification in error. We're working on restoring access to the iD Mobile app so those affected can check their balance as soon as possible. We apologise for any inconvenience this may have caused. Please follow the link below for the most up to date information:

https://community.idmobile.co.uk/announcements-16/customer-notice-collections-notification-incorrectly-sent-out-to-some-customers-45634

Will

Absolutely Lisa, it must have been a cause of worry for you.

This is what I have received:

Thanks for getting in touch. We're aware of an issue where some customers have been sent an outstanding balance notification in error. We're working on restoring access to the iD Mobile app so those affected can check their balance as soon as possible. We apologise for any inconvenience this may have caused. Please follow the link below for the most up to date information.

It’s all sorted my end - I hope it is yours:)