Hi, my 24 month contract is due to finish on January 11th. I don’t want it to continue so I have requested it to be cancelled on December 14th. I tried to cancel it the week before but your app is very confusing and there’s no one but a robot to speak to. Does this mean I will have to pay for the month of January or has my last bill been paid (paid in December)
thanks
Best answer by Kash
View original
+9
To avoid the 24/7 iD chat-bot, just type “talk to a person” after connecting.
The iD agents work until 8pm weekdays.
Good luck
+7
We hope that you have been able to get some assistance.
Should you require further assistance, please let us know.
Kash
No! I’ve tried to email your complaint line to speak to someone. Please can you help. I have been living in Australia for months but have been paying my contract and don’t want it to run over the 24 months!
+7
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
Already have an account? Login
No account yet? It's really easy to register here
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
