All of a sudden after messaging a few people I am now getting error 38. I've turned my phone off and on again as suggested but still not working. Bills etc all paid and upto dateĀ
Hi
Sorry to hear about this.
Have you tried the SIM in a different handset to see if that makes a difference?
Ā
Kash
My handset isn't the issue, I can send a text then go to respond after they have then can't send a textĀ
What sort of network coverage are you getting?
Does your handset have the latest software installed?
Could you please try and restart the handset and check if that makes any difference?
Ā
Kash
Hello
I know youĀ said youāve restarted your phone, bit itās probably worth doing this again using the following procedure:
1)Ā Power down your phone
2) Remove the SIM and clean the contacts
3)Ā Wait 15 minutes, reinsert the SIM and power the phone back on.
If youāre still having issues, try performing a network reset.
Ā
Android
Settings > General management or System > Reset > Reset network settings
iPhone
Settings > Reset > Reset Network Settings
The network reset will delete all saved Wi-Fi networks from your phone, so you'll need to set these up again.
If all else fails, you couldĀ try contacting iD using the āLive Chatā service; one of their agents should be able to help.
Good luck!
Ā
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with FacebookEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
- Data Rollover
- Bill Capping
- Roaming
- Find out more