As with other members, I’m trying to switch my new number using a PAC code. ID mobile doesn’t recognise the pac, my surname, phone numbers or transaction number. Please help! Also, I have not received a welcome email from ID mobile. I previously had a ID mobile account set up on behalf of my daughter but this with some years ago, I hope this hasn’t caused any confusion.
thanks
Catherine
+4
Hi
Have you submitted your PAC code already at checkout?
If not, please let us know so we can get in touch.
Tom
Thanks. Sorted now. I went back to carohone warehouse to get the transaction number. It was confusing as I didn’t get a “welcome” email, just an email from edocuments that went into spam. Not the simplest of processes!
+7
Hi
I’m glad to hear that this is now resolved.
If you require assistance in the future, please let us know.
Kash
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