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Fair usage policy

  • 21 February 2022
  • 5 replies
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S
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Userlevel 1

I'm currently in Gran Canaria.

I have used almost 15 gigabytes of my 100 gigabytes plan costing £17 a month.

 

Is there a Fair Usage policy ?

 

I have had no contact to say I have used all my fair usage allowance.

 

I don't want to continue using data only to be hit by a £2.50 per gigabyte bill.

 

I have set my extra charge limit to zero.

 

Thanks.

 

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Best answer by Sondek01 24 February 2022, 20:46

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5 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Sondek01,

Spain is included in our EU Roaming.

Fair usage would be when you roam more then at home over a 4 month period.

Please see the link below:

https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy

 

Kash

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S
Rank
Userlevel 1

So is the Open Data policy different to the Fair Usage policy:

 "Our open data policy is designed to protect the great value we offer you. It works by adding a small surcharge of .25p per MB (£2.56 per GB) when you use data above your fair use amount while roaming in one of our band 1 inclusive roaming destinations."

 

 I have not used the service for more than 4 months outside the UK.

So Fair Usage and Open Data policies do not kick in until more then 4 months usage outside the UK?

Is this correct?

 

Thanks,Michael

Rory
Rank
Userlevel 5
Badge +6

Hi @Sondek01, they work in conjunction. It’s not that you’d need to use the service abroad for more than 4 months, it’s that if you use it abroad more than at home during a 4-month period (i.e. if you used your services abroad for 2 months and 1 day) then your services may be suspended or restricted.

If you were in violation of the fair usage policy, we’d contact you directly. 

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank
Userlevel 1

Hi @Sondek01, they work in conjunction. It’s not that you’d need to use the service abroad for more than 4 months, it’s that if you use it abroad more than at home during a 4-month period (i.e. if you used your services abroad for 2 months and 1 day) then your services may be suspended or restricted.

If you were in violation of the fair usage policy, we’d contact you directly. 

 

Thank you,

Rory

 

S
Rank
Userlevel 1

That's great thanks.

I don't think that is made clear(at least not to me) in the guidelines.

I get it now.

Cheers, Michael

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