I joined ID Mobile last week taking my number from 02, and taking a new phone and plan. Within 3 days the handset broke.
The complaints team raised a faulty return and asked me to return the device and equipment. I was told I could exchange directly or for a different device and once the damaged item was returned I would get a call to agree delivery of a replacement.
I didn't receive a call and ID Mobile cancelled my agreement instead in error. I have now been told that this can't be reinstated and I have lost my number that I ported over from 02 and have had for over 20years. Is there a way around this mess? Nobody within the complaints team seems intreested or willing to help.