Question

forgotten password, lost phone

  • 13 April 2023
  • 5 replies
  • 22 views
Emmett McGuinness
Rank
Userlevel 1

Hello there

i have lost my phone, and I have also forgotten my password, how do i get into my account without using my mobile device 

thanks

This topic has been closed for comments

5 replies

Emmett McGuinness
Rank
Userlevel 1

Hello 

can someone help please

WelshPaul
Rank
Userlevel 8
Badge +6

This is a community forum, we are just customers like you… If you need immediate assistance from iD Mobile then use live chat or send a DM via Facebook or Twitter. 

https://www.idmobile.co.uk/help-and-advice/lost-and-stolen

Kash
Rank
Userlevel 7
Badge +7

Hi @Emmett McGuinness,

Welcome to the Community!

If you have forgotten your password you would need the iD Mobile number for the security code.

Please let us know here if you still need help and we can PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Emmett McGuinness
Rank
Userlevel 1

Hi Kash

i have lost my phone so I cannot access my ID mobile number, how do I get security code without my mobile number, is it possible to send through email

Thanks Emmett

Tom
Rank
Userlevel 7
Badge +4

Hi @Emmett McGuinness 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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