Hello @Fraud,

Sorry to hear you’re the victim of a fraud - do make sure you report this incident via the Action Fraud online page:

https://www.actionfraud.police.uk/ 

I have and have received a crime reference, where do you head to now to give it to ID

Well @Fraud, messaging here in the iD community is not real-time, so you’ll need to wait for an iD advisor to get back to you.

If you’re after a quicker response you can PM iD Mobile via their facebook (https://facebook.com/idmobileuk/) and twitter (https://twitter.com/id_mobile_uk) social media pages, or try the iD Live Chat service.

Anyway, good luck.

Hi @Fraud 

We are sorry to hear this. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Mohsin

I have been notified by Equifax that a hard search has been done using my details. I have recently been the victim of several cases of identity theft so I cam concerned something has been set up. Your phone number does not work and the help section of your website is utterly confusing, please can somebody contact me as soon as possible. Many thanks.

Hi @Ben Allen, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Thank you,

Rory

Please contact me - account opened in my name. Have reported to Actionfraud and Experian.

Hi @hje,

Did you manage to get in touch with somebody?

If not please let us know and we can look into this.

Kash