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Getting charged but have unlimited minutes

MagsiM
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Hi when I try to call mobiles I am getting a message that the call will be charged at 30p minute but my plan is unlimited minutes. 

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Best answer by Rory 6 July 2022, 11:52

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Sharon Holloway
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So am I but don’t understand why and can’t find a number for support 😢

andewhite
Rank
Userlevel 8
Badge +9

So am I but don’t understand why and can’t find a number for support 😢

Okay @Sharon Holloway, iD Mobile don’t provide telephone support.

The iD help & support is 100% online, so I recommend using their online chat service at https://idmobile.co.uk/live-chat for immediate assistance.

It’s best to contact iD between 9am - 8pm weekdays, and 9am - 6pm weekends - and you’ll speak to a real person.

If you can’t chat to iD on your smartphone, then try another device like a tablet, iPad or laptop.

You can also chat to iD Mobile using facebook or Twitter.

Good luck.

 

Rory
Rank
Userlevel 5
Badge +6

Hi @Sharon Holloway, @MagsiM, we’re aware of this issue and our Support Team has rolled out a fix earlier this morning. Everything should be back to normal now, though you may need to restart your phone.

 

Thank you,

Rory

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