I'm answering as I realised that you get an email straight away confirming that you're order is being processed!! ( for some reason the email came in spam )

Hi @Nathan Silbiger,

Welcome to the Community!

It looks like you have answered your question.

If you require further assistance, please let us know.

Kash

Hello, I am hoping someone can help. A few days ago I decided to switch from o2 to ID mobile. I got my new phone and new sim and switched everything across. I firstly received a message saying my direct debit had been cancelled by the bank. I then received a message saying the switch was complete and it should take 24 hours. I then got a message saying the switch was complete and I should reset my phone and everything should be good. I did this yesterday but I still have no service and no data. Id mobile said I was due an outstanding balance of 38.99 which im not sure why but I paid this hoping it would solve it. It still hasn’t and im still no closer on getting service or data to work. Has anyone got any suggestions or a helpline number I can phone. I am off on holiday tomorrow and really hoping this can be resolved today. Thanks in advance.

Unfortunately @Angela783, iD Mobile only provide online help & support - there’s no telephone helpline. 

Their main customer support is an online iD Live Chat service, where an iD adviser should be able to assist.

The iD advisors work between 9am - 8pm on weekdays - the iD chatbot works 24/7.

You can also get help by sending iD a private message, using Facebook Messenger - they’ll usually reply within 1-2 hours. 

Hi @Angela783 

Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom