Question

Gift Card with SIM Contract

  • 28 March 2022
  • 1 reply
  • 27 views
K
Rank

I bought a SIM and contract in December 2021 with a £25 voucher included. Still haven’t received this voucher. Could you please help to sort this out, please?

 

I’ve been in touch with customer services (several time), sent all of the necessary information (several time), and every time I get a response, its just wait two business days.  Its disappointing, if ID Mobile don’t want fulfil gift cards they shouldn’t offer them.

Thanks!

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1 reply

Rory
Rank
Userlevel 5
Badge +6

Hi @kerrygibson, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

 

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