gift not came with phone

Hi @Reece Devey 

I’m sorry to hear your gift card hasn’t come with your purchase, although this hasn’t come with the physical order, have you double checked your emails to see if it’s mentioned to come separately or as an online code?

If you don’t see anything there please let us know here so we can get in contact and take a look.

Tom

@Reece Devey,

Promotion runs from 16/11/2022- 29/11/2022. Offer applicable to http://idmobile.co.uk. Digital voucher will be sent to customers nominated email address 30 days post the end of the promo. Not valid in conjunction with any other offer. No cash alternative. To qualify for voucher, a valid email address is required. Where device has been returned, eligibility for voucher is no longer valid. Subject to credit check, eligibility, and a minimum term of 24 months on selected plans. Monthly price may increase in line with Consumer Price Index (CPI)+ 3.9%. Standard Network Terms and Conditions apply.

We would advise allowing until 29th December 2022 to receive the voucher.

I hope this helps.

Kash

@Kash You should stop commenting this information as it's incorrect and false. It clearly states in the terms of conditions that the voucher is given with the purchase of bought from a store, or if purchased online the voucher is sent WITH the qualifying purchase. Nowhere on the terms of conditions, on the company website, or on the contract does it state anything about it being sent 30 days post offer. Screenshot below of current offer, that had the exact same terms and conditions as the offer ran in November.

Many people, myself included have chosen this contract specifically for the voucher. It seems this is a massive issue for many. So far I should have had my voucher 2 weeks ago and since then I've had to join this community to raise the issue, speak to your chat bot, wait 2 days and then speak to someone on live chat. Then a complaint was raised, got a call off someone 3 days later, asked to send in evidence and then I have to wait up to 5 days for them to get back to me...all of this, almost 2 weeks of constant chasing for a voucher that should have been sent with my purchase in the first place 

Hi @Reece Devey 

Please note the screenshot may not be the correct offer that you’re eligible for.

We’ve had the above mentioned offer that ran between 16/11 to 29/11 for Pixel 7 devices, this voucher is to be received by 29/12 via email.

The other offer that is currently running for qualifying purchases between 30/11 - 22/12 should have a gift card coming with your order, if you have your order you should have your gift card.

 If you don’t have your gift card and are eligible for the offer between for purchases made between 30/11 - 22/12 please let us know so we can get in touch with you and resolve this.

Tom

Hi @Reece Devey,

As per the Pixel 7 Gift Card Terms and Conditions the gift card should reach you by 29/12/22.

If you are unhappy with the coverage we do provide you with 30 days to return your order if you purchased it directly from us.

Please let us know if you would like us to look into your coverage issues.

Kash