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Google pixel wont stay connected to wifi

  • 9 June 2023
  • 2 replies
  • 33 views

My new Google pixel won't stay connected to WiFi networks stating IP Configuration Error. This is the same on 2 different networks. All other devices are connected fine. Is my phone faulty? If I can't use it on WiFi I'm still within the 30 day cooling off period so I'll probably just cancel and go else where.

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Best answer by andewhite 9 June 2023, 14:19

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Userlevel 8
Badge +9

That sounds like a faulty handset @Joe Morgan, which should be covered by your Google warranty.

Check the warranty status online at https://support.google.com/store/answer/6160400?hl=en.

Otherwise get a returns authorisation from iD, and cancel in your cooling off period.

Good luck @Joe Morgan.

Userlevel 7
Badge +10

Hey @Joe Morgan,

As above, sounds like a faulty handset and hopefully Google can support further as @andewhite advised.

Mohammed

 

Why iD Mobile?