Solved

Got data but no connection

  • 22 February 2022
  • 4 replies
  • 132 views
K
Rank

I have recurring bundle, data included but for 3 days I can't get coverage and am without data, not sure what's happening, how can I rectify this please?

icon

Best answer by Kash 23 February 2022, 19:53

View original
This topic has been closed for comments

4 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Kel69,

Are there any service interruptions in your area?

Check using the following page:

https://www.three.co.uk/support/network_and_coverage/network_support

Anyway, good luck. 

 

K
Rank

Hello @Kel69,

Are there any service interruptions in your area?

Check using the following page:

https://www.three.co.uk/support/network_and_coverage/network_support

Anyway, good luck. 

I checked and it says there's issues with the network in my area, waiting for updates. Thank you.
Kash
Rank
Userlevel 7
Badge +7

@Kel69,

Are you able to make/receive calls and texts?

Are all your bills paid and up to date. It may be worth testing the SIM in a different handset in case the handset has become faulty.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
K
Rank

Thank you, I have resolved the issue, am not sure why all my allowances were capped as I'm on PAYG but after quite a while on live chat my text, chat and data are restored.

Terms & Conditions
Why iD Mobile?