Question

H3G notification of payment on bank statement

  • 6 December 2023
  • 6 replies
  • 1838 views

Hi, I am up to date with payments to ID mobile however the most recent payment shows on bank statement as H3G.

 

The bill is uptodate and when out and about the phone does not work.  Notifications are not being received and only received when indoors when connected to wifi.

 

The phone is needed to keep in touch with children.

 

thanks


6 replies

Userlevel 8
Badge +9

Yeah @Zed375, iD can be incredibly frustrating when something goes wrong. 

Perhaps try sending them a private message using Facebook Messenger or a DM on X (formerly Twitter), to get your PAC 🤞

 

I need a PAC code and unable to text from mobile phone as stating there is no network despite paying bill.  Getting extremely frustrated by the minute

 

 

why is the chat not showing

 

Userlevel 8
Badge +9

H3G is not iD Mobile @Zed375

In your position, I’d be talking to my bank about payments to H3G.  

My direct debit payments to iD Mobile appear as a payment to “iD Mobile Limited” on my bank statements.

I appreciate your answer but no, there is no other provider.  They’ve taken DD but phone is not working, very frustrating.  Always having problems with ID mobile will be looking to leave.

 

Userlevel 8
Badge +9

Payments to iD Mobile appear as iD Mobile on bank statements @Zed375 - H3G would be another service provider perhaps. 

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Why iD Mobile?