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Handset return not processed by ID Warehouse

  • 11 January 2024
  • 2 replies
  • 45 views
Chris Gallagher
Rank

I returned my handset upgrade within the cool off period, just before christmas on 21st December. Royal mail delivered my parcel and it was signed for. Since then I have had no refund or contact from ID Mobile. Speaking to the Live chat agents all they have been able to do is send an email to the warehouse to check for my return. I have asked live chat 3 times from the 3rd January and they always give the same response and tell me they need 24 hours to follow up.

 

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Best answer by andewhite 12 January 2024, 11:38

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Sounds like it might be time to make an official complaint, @Chris Gallagher. 

You can start online at https://www.idmobile.co.uk/help-and-advice/complaints-procedure. 

Tom
Rank
Userlevel 7
Badge +4

Hi @Chris Gallagher 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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