Question

havent recieved welcome email or recipt

Megan Faye White
Rank

Hello,

I bought and activated my new sim about a week ago but I never received either emails with my transaction number, so I am unable to switch my phone number back to my old one.

is there any way I can remedy this as I need people to be able to contact me on my old number.

thanks!

This topic has been closed for comments

2 replies

I
Rank
Userlevel 1

Hi

 

If you’ve not a;ready done so, check your junk/spam folders as they may have gone in there.

 

If not you’ll have to contact ID Mobile via live chat 

 

https://community.idmobile.co.uk/knowledge-base

 

 

 

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Megan Faye White 

 

Have you checked the junk/spam mail as @IT-dude has suggested?

 

The subject should be similar to “order confirmed” or “welcome to iD Mobile”.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?