I haven’t received my SIM or any information on it what so ever. Ordered it weeks ago now
havent reciieved my sim
This topic has been closed for comments
Userlevel 8
+9
Sounds like your iD SIM card’s been lost in transit
You can get a replacement from any Currys store, or ask online using the iD live chat service.
I haven’t even received a email saying it’s been sent but have one saying it been processed and stuff
Userlevel 8
+9
iD normally send an order complete email, which indicates your order was dispatched.
SIM cards are usually sent using the Royal Mail’s standard postal service (without tracking).
For SIM cards orders, iD advise allowing 3-5 working days for delivery, from the date of dispatch.
Userlevel 7
+10
Hey
If you don’t receive the SIM Card in the above time-frames, please let us know.
SIM cards are issued via Royal Mail so there isn’t any tracking.
Mohammed
I can give the order number if it helps but that’s all the information I got. Been over two weeks since then and I’ve received nothing. When calling them I can’t get through because they need me iD mobile number but i haven’t received it yet so I’m not sure what to do. I need my SIM card really bad so please help me get it
Userlevel 7
+10
Hello
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more