Question

HELP! I cant access an old account that hasnt been used for more than two years and am now being chased for payments that I cant even make because i cant access the account.


I don’t know the mobile number (it was my daughter’s, she can’t remember it), the website doesn’t recognise my email address and yet sends me emails, the call centre is closed, I can’t access live chat because I don’t know the number… it’s a nightmare.


3 replies

Userlevel 4
Badge +2

Hi @mashdown 

Welcome to iD Community.

I’ll get someone to pick this up for you and they’ll contact you via PM shortly.

Pearl

I actually finally managed to get it sorted yesterday after tracking down the number through car phone warehouse on Twitter. It’s been a ridiculous nightmare.

Userlevel 4
Badge +2

Hi @mashdown 

Glad its all sorted for you.

Thanks for letting us know.

Pearl

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