I am living overseas but have been paying my ID mobile month bill to keep the number in use.
I have unable my online banking app due to using a new phone. The bill was not paid. I now have access to the banking app and it looks like the direct debit is still in tact.
I have tried to log in to my account to speak with someone or pay the missed bill upfront, however, my email address, date of birth and phone number are not being recognised.
I only knew there was an issue with the bill due to a postal letter that I asked my parents to open. I have had no email or phone contact from ID mobile and it seems impossible to get in contact with support. I have reached out on the instragram page aswell.
I just want to pay the bill. Can anyone help me get logged in?
Many thanks,
Katie Clarke