Hi
I missed a payment today direct debit on my id mobile account. They again attempted at 2pm but the funds wasn’t in there. How do I call up to pay it says i don’t have anything owed on my billing? Will they try to take this again before cutting me off? The funds are in there but I’m worried they won’t try take again.
+7
Hi
You can call our iD Customer Service Team on 0333 003 7777
You'll be asked for your mobile number.
Select Option 2 for Payments & Billing
Select Option 2 again for Making a payment
You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance.
If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.
Enter the amount in Pence followed by # to make the payment for this amount.
For example - £10.50 you'd enter 1050 followed by #
You'll hear the amount entered and press 1 to confirm.
Then proceed to make the payment.
Kash
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