Ordered my new sim card with my monthly plan days ago. Got an email and have since set up a direct debit etc but my new sim card has not arrived and I have not even received tracking details.
If this is not sorted by tomorrow, I will have no choice but to cancel my direct debit and plan with you and go back to my old provider.
Please give me a tracking number right away.
Best answer by andewhite
View original
+9
Hey
SIM only orders are sent by Royal Mail - there’s more about delivery in the following forum article.
In addition, please note that when you cancel a direct debit you DO NOT cancel the iD contract, nor your order.
Thank you for clarifying- I will await delivery!
This should be in your communications though to avoid panics!
+9
Agree completely
Perhaps someone at iD might feedback your comments to the relevant team.
🤞
Oh!! Thanks so much!!
+7
Hi
Welcome to the Community!
Just checking if you managed to get some assistance with this?
If you still require assistance, please let us know.
Kash
Hi Kash,
All good! I received in the end.
Thanks,
+4
Hi
Glad to hear, let us know if you need anything else.
Tom
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