help please!

  • 13 September 2021
  • 3 replies

I ordered a new phone to switch to id.

When I ordered it the website said in stock (iPhone 11 128gb in purple), yet once ordered I had an email stating that it wasn’t. I was told to check the website for stock updates, but I’m either looking in the wrong place or going mad, but it still states in stock?! All I have is an order number so seemingly I can’t use “live chat”?
Where am I going wrong please? 
many thanks 

3 replies

Userlevel 4
Badge +7

Hi @Lucy Locket,

The website can take some time to update stock on some occasions.

Did the email state when you’ll receive the order now?



Hi Kash

no, not a thing! Placed order last Thursday 


Userlevel 6
Badge +8

Hi @Lucy L,


I see we have now reached out to you via private message about this.