help with changing grandsons phone to monthly payment now phone out of origional contract purchase cost to monthly use only

  • 17 August 2023
  • 1 reply
  • 19 views
Lynette Billings
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I purchased a phone 3 years ago for grandson and have paid monthly charge for him ,he now has my old phone and has put his sim in it and it is working but I need to change payment for him to monthly use only ( not to upgrade ) how can I do it ? He tried but because it's my bank account he cannot action it ,help please 

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1 reply

Tom
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Userlevel 7
Badge +4

Hi @Lynette Billings 

 

You’ll be able to upgrade to a SIM only plan by logging into your iD Mobile app/website account and looking for available plans there.

 

Tom

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