Hey @Cordelia Ditton,

Sounds like a partial port here.

When you log into the iD app/account, what number shows?

Have you since been able to log this with us as we’ll need to get this raised to our Porting Team to resolve.

Let us know if you still need help and we can PM you here.

Mohammed

Hi  The number on my app is correct but the number on my iphone stays at the temporary number and it’s that which appears if I try to phone or text anyone. 

I have been trying to work with your Facebook page, but with no success.  Tried everything it suggested but then back to square one with ‘We’re escalating this to… Tech taem/Back office… come back in 2 days”. This has happened twice.  The second time was actually worse than the first as it offered advice to an android.

A my wit’s end really!

Hi @Cordelia Ditton 

Okay, I’d recommend keeping in contact with the social media team on Facebook, they have this raised to the tech team and will provide updates when and where they can.

We’d recommend trying the following if you haven’t already;

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with the above please retry with flight mode enabled and/or the SIM card removed.

Tom

That didn’t work unfortunately.

Hi @Cordelia Ditton 

Thanks for trying, when you call out to someone, do they see the correct number on their side?

Have you spoken to Apple directly about this?

Tom

Hi Tom

Yes, I was advised to by the Facebook team and a lovely woman there went all through my phone, resetting everything - and it worked! So as of last night, I have a proper functioning phone with the right number.

Thanks for all your suggestions.

Cordelia

Hey @Cordelia Ditton,

Glad to hear that and thanks for letting us know.

Mohammed