Question

How do i add a 2nd subscription in the new app?

  • 12 April 2024
  • 4 replies
  • 63 views
R
Rank
Userlevel 1

I successfully added my main subscription.

When I tried to add a 2nd subscription, I got through the number/surname/dob screen, but the confirmation text never arrived. How do I register this subscription please?

4 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Rids,

Glad to hear that. 

Please get back to us if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank
Userlevel 1

Well, it took a while, but texts eventually started to come through. So, we are now fully registered.

R
Rank
Userlevel 1

Yes, I tried calls and texts to make sure the phone was fully active. Having read a little more, it looks like a symptom of the upgrade work. 

Jonty Soper
Rank
Userlevel 3
Badge

Hi,

I assume the ‘other’ phone (with iD service) is on and receiving calls and texts in general?  For days, I’ve seen lots of reports of folk not getting the registration SMS in the last 1-2 weeks (since the upgrade work and fallout).

Jonty.

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