Question

How do I cancel my order within cooling period

I ordered a better sim deal but cant port my id mobile number to id mobile so wish to cancel the contract.

Account Number: <Removed>

Mobile Number4: <Number removed>

Your transaction number for switching is:
439986185

Userlevel 8

Hey @David Bird,

I’ve removed your personal details from your post as this is a public forum.

To get your order cancelled, i’d suggest contacting our Live Chat team.

Thanks,

Nikhil

Userlevel 8

This article might help in this situation, @David Bird.

Thanks, If I could have loaded Live Chat I would but it seems dead.

Userlevel 8

Perhaps try using a different browser and also a different device, @David Bird.

Userlevel 7

Hi @David Bird

Have you managed to get in touch with Live Chat?

If not please let us know so we can get in touch here.

Tom

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