Question

How do I identify unknown charges?

  • 21 August 2023
  • 3 replies
  • 52 views

I am being charged 2 x £1.50 at the very beginning of the new month (85004 Domestic?). I have tried to zero my extra usage charges but am not allowed to do so as “ your current out-of-plan spend exceeds this amount. Log in at the beginning of your next billing month to lower your cap”.

The problem is that the scammers bill me before I am able to zero my extra usage charges, and so it continues.

How can I get more information on these charges so that I can do something about them?

Otherwise I will have no choice but to cancel my account.


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3 replies

Userlevel 8
Badge +9

Can you turn off the Premium features option in your iD account online @Jack Ingram?

Have you tried sending an SMS with “STOP” to 85004?
Doing this should stop the premium rate messages being sent to your handset. 
🤞

 

Userlevel 8
Badge +6

https://who-called.co.uk/Number/85004

You should report the rogue company too!

https://psauthority.org.uk/for-consumers

Userlevel 7
Badge +4

Hi @Jack Ingram 

 

iD Mobile is not able to provide a refund for these charges as the text subscriptions are signed up to from the user end and not by the network.

We're unable to stop these or unsubscribe you to these from our end. In most cases, you will need to text STOP to the number to stop the subscription. Doing so may incur a further charge for sending the text, however, it should stop any further communication from them.

If you did not sign up to this subscription yourself and believe you have been scammed, we'd urge you to first contact the company directly to obtain a refund (and be removed from their mailing lists).

There's a regulatory body called the Phone-paid Services Authority (PSA) who regulate these companies. You can use their website at https://psauthority.org.uk to locate the information about the company. If you've already contacted the company and failed to retrieve a resolution, you can make a complaint via PSA directly. 

Please also see the following article which refers to this type of situation: https://www.which.co.uk/consumer-rights/advice/im-being-charged-for-unwanted-premium-rate-text-messages it may provide some further insight into these types of subscriptions.

 

Tom

Why iD Mobile?