how do i keep my old number?

  • 12 April 2023
  • 2 replies
  • 23 views

Userlevel 1

Hi, I’m try to keep my old number the phone was saying it’s got 2 accounts on it new and old, and tried through this app to put pac in but it’s saying the url is rejected? 


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2 replies

Mine is having the same error 

 

Userlevel 7
Badge +4

Hi @HarrisonG85 & @Hannah Lily 

 

Previously we had an issue with the form needing the surname in all caps. This has now been fixed. Please try again and ensure the transaction number begins with a "4". This can be found on your "Welcome to iD" email that was sent to you and may be in your Spam/Junk folders. 

 

Please try this on the port form linked below;

 

https://switching.idmobile.co.uk/

 

Tom

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