how do i register as vulnerable

Need to contact iD Mobile as a vunerable customer?

We keep a record of all our vulnerable customers. We have a number of different ways you can contact us to suit your communication preference, and the full list of contact options can be found in our Vunerable customer policy PDF below.

You can use any of the following methods:

• By using Text Relay Services
• Online using web chat
• The iD Community
• By phone

Contact our dedicated Vulnerable customer team over the phone using our voicemail service and a member of the team will call you back within 48 hours. Call us on 0800 049 2376 and provide the below information in your voicemail:

• Your full name
• Your iD mobile number
• A brief message explaining what you need help with
• The best number to contact you back on

Do not leave any information about your credit/debit card details or your vulnerability in your message. The voicemail you leave will only be used to help us resolve your issue and if you want more information about how your data is used, you can read our Privacy Policy.

You can visit us at a Currys store. Our store colleagues can help you discuss your options, provide expert technical advice and assist with any issues should something go wrong. Use our store locator to find your nearest store.

See: https://www.idmobile.co.uk/legal/accessibility