I can't login in as it doesn't recognise my surname or dob when I go to do a password reset, help!
This topic has been closed for comments
Oh dear, sounds frustrating
You’ll need to get in-touch with an iD agent in real-time using the iD Live Chat service.
If the chat doesn't work on your smartphone, then try another device like a tablet, iPad or laptop.
You can also chat to iD Mobile using facebook or Twitter.
Just remember the iD agents work between 9am - 8pm weekdays and 9am - 6pm weekends. Outside these times you’ll get an automated reply.
Good luck!
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more