How do you pay a final account with a debit card?

Hi @Alasdair Macqueen 

We’d recommend the account holder payment any amount owed on their plan either via the iD Mobile app, direct debit that may already be set up or the manual payments line on 0333 003 0001.

It’s worth noting that a person should only create and set up an account in their own name, setting an account up in someone else’s name may be classed as fraudulent.

Tom

Tom, many thanks for your reply.  Is it possible to give me some advice that does not reiterate the advice already given.

My daughter was coming back from Australia, so I logged onto ID and asked for a SIM in her name.  She could not do this as she was not in the country. Since she does not have a UK bank account I put my account details in for the DDM.

After spending some weeks in the UK she decided to move back to Australia.  She used the SIM and the accounts were paid from my account.

During the time here she did not set up an on line account.

Due to a mistake the DDM was cancelled on this account, we as a family have 3 individual accounts foe 3 different people.

I have received an email relating to the final payment of £10 and despite spending several hours on line and on the phone, your company are unable to take the payment.  If I try any of the numbers suggested it automatically defaults to my account, balance nil and disconnects.

So, how can I pay you the sum owing without having an online account, which my daughter cannot set up as the sSIM ic cancelled and she is on the other side of the world.  Just in case you don’t know, you insist on sending a text message to the SIM to open the account online, which for reasons above cannot happen.

Am I better sending a crisp £10 note to your CEO and see if they can resolve this tricky situation.

Mohammed, all paid, account was cancelled over a month ago.  If your colleagues told me to withold my number this would have been done ages ago.  Thanks for your help, take care.

Hey,  after talking to your chat and agreeing to cancel the account, I have now had a demand for another months use.  When I cancelled I was toild that I had to give 30 days notice, so I did and have paid the bill.

Now it seems that the account was njot cancelled at your end.

So, the SDIM is in Australia, tried to register for my account to cancel.  Your mobile app is not available in Australia.  Tried to go on via PC and this refuses to register as it says it does not know me.

So please help sort this out.

Hi, this was done on live chat some 4 weeks ago, I paid the final account with your help now I’m told I need the app to cancel. So the colleague on live chat has done nothing and I’m left upo the creek without the proverbial.  All I want is to cancel this account.  Any bright ideas would be smashing.