I recently had an outstanding payment on my monthly bill, almost as soon as I was notified about it but my services were still restricted, which stopped me from sending any text messages or calling anyone yet I still received some texts.
I just want to know, if there is anything I can do to get these features back quicker or if I have to wait a full 24 hours for this to be resolved?
Best answer by andewhite
View original
+9
Do you normally pay your bill by Direct Debit?
Usually I do but there was a problem last month with it and they cancelled it but I forgot to set it up again. Speaking of which I also don’t seem to have the option to set it up again.
+9
That’s strange
Anyway, a pay monthly account without a payment method in-place, will run into problems when there’s an outstanding amount.
The iD systems can take up to 24 hours to sort themselves out after a payment’s made - I suggest you contact iD using online chat to sort this out quickly.
It’s best to contact iD between 9am - 8pm weekdays, and 9am - 6pm weekends, to chat with a real person to setup a new DD and unblock your account.Â
Good luck.
Already have an account? Login
No account yet? It's really easy to register here
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
