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How to Close an account after the account holder has passed away?

  • 22 August 2022
  • 1 reply
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My Mum has recently passed away and I need to close her ID Mobile account.  This topic comes up several times on the community page but there are no answers telling you how to do this.  Please help. 

 

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Best answer by andewhite 22 August 2022, 19:01

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Userlevel 8
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Sorry to hear your Mum’s passed away @Wendy B.

The iD procedure for this situation is explained online at:

https://community.idmobile.co.uk/cancelling-an-id-mobile-plan-109/notifying-us-of-a-bereavement-44515.

Why iD Mobile?