Question

How to get a PAC when phone has been stolen?

M
Rank
Userlevel 1

My phone was stolen but the phone has now been blocked. I have taken out a new package , still with ID. Obviously I want to keep the same number but can’t get a PAC.

 

This topic has been closed for comments

12 replies

R
Rank
Userlevel 3

Hiya, you’re best bet is to call up your previous network and see if they’ll issue a PAC code over the phone. 

Alternatively, request a new Sim from your previous network and then use that to then request your PAC code.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank
Userlevel 1

Thanks for replying. The problem, as I said I was still with ID, is that I go around in circles: I have a new deal as I thought I would upgrade while I was about it, so they sent me a new sim with a new number and there isn’t a ‘previous provider’ from whom to get a PAC code.

M
Rank
Userlevel 1

PS It is impossible to talk to a person at ID mobile or even use the online Chat option which doesn’t appear on the screen, though they refer to it. Many of their links come up with Page Inaccessible or similar wording.

M
Rank
Userlevel 1

I get this with most of the links: The requested URL was rejected. Please consult with your administrator. 

My administrator! Who are they kidding?!

R
Rank
Userlevel 3

My bad.

Unfortunately, if you where already an ID customer and didn’t process your new contract as an upgrade then there is no way to be able to move the number over. As PAC is for switching from one provider to another, not for moving between contracts on the same network.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
WelshPaul
Rank
Userlevel 8
Badge +6

If you have a new number then you didn’t upgrade, you took out a second contract.

Regarding your old number, request a replacement SIM from iD Mobile. You won’t be able to port it to the new iD Mobile account though. You will have to port it out to another network and then port it back to your new iD Mobile account.

M
Rank
Userlevel 1

I appreciated your answer, thank you. The problem is that the PAC is texted to your mobile but mine was stolen so I’ll never receive that. They don’t seem to have thought that through.

Under my account on the website my old number still appears on my upgraded account! 

M
Rank
Userlevel 1

You can’t leave ID mobile!! When I clicked on Leave it took me to:

“The requested URL was rejected. Please consult with your administrator.

Your support ID is: 11359367008449705494”

andewhite
Rank
Userlevel 8
Badge +9

You can’t leave ID mobile!! When I clicked on Leave it took me to:

“The requested URL was rejected. Please consult with your administrator.

Your support ID is: 11359367008449705494”

This happens when you try and access the main iD Mobile website while you are signed-in to your iD Community account @Margaret Sheppard, due to browser cookies used with the community site being incompatible with the main iD website.

LOGOUT of your iD Community account before you access any pages on the main iD website, or contact iD Mobile privately on Facebook (using Messenger), or Twitter (by DM), for assistance with your cancelling your iD account.

Customer support agents work until 8pm on weekdays (6pm at weekends).

 

M
Rank
Userlevel 1

Thanks for taking the trouble to reply. 

Kash
Rank
Userlevel 7
Badge +7

Hi @Margaret Sheppard,

If you require any assistance or information, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank
Userlevel 1

I’ve got it sorted now, thank you, though I was unable to do it online: someone in a store did it for me.

Terms & Conditions
Why iD Mobile?