Solved

How to upgrade when I don't see the phone I want in the upgrades list

Userlevel 1

I’m with iD Mobile on a Monthly rolling SIM-Only contract.

I’d like to upgrade by going into a 2 year contract with the Honor Magic5 Pro phone.

Whilst iD Mobile is selling this phone in their shop, I cannot see this phone as being available to upgrade to. Not sure why that is.

How can I go ahead and upgrade?

Do I need to leave iD Mobile by getting my PAC code and then apply it as a new customer to the Honor Magic5 Pro contract?

Hopefully there is an easier way.

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Best answer by andewhite 10 August 2023, 00:07

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Userlevel 8

+9

You could try discussing your upgrade options with the iD telesales team by calling 020 7139 1397, during normal office hours.
🤞

Userlevel 1

Thanks so much @andewhite 😊

Userlevel 7

+10

Hey @Luben Solev,

As @andewhite advised, best to call the Sales Team to discuss options.

Mohammed

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