I am trying to join iD but the ‘confirm identity’ 1p payment gives me the error “Oops, it looks like your details may not match. Please ensure your card is registered to the billing address and name you entered on the details page.” I am certain the details have matched and have tried with a number of different cards and permutations of my name with no resolution. Help!
This topic has been closed for comments
Userlevel 8
+9
Are you manually entering the address details
Sometimes it helps to use the online address picker option instead of manually inputting an address.
I used the automatic picker, yeah. It’s worth noting I had to include 3 addresses of history. I presume it uses the most recent one as the billing address.
Userlevel 8
+9
If you’re only buying a SIM only plan, perhaps consider using iD PAYG SIM card instead, because there are no credit checks for these purchases.
By adding a recurring (auto-renewing) bundle to your PAYG SIM, it’s effectively the same as a pay monthly iD SIM only plan.
Userlevel 7
+4
Hi
I’d recommend contacting the sales team on 0207 1391 397 to go through the address history, card details etc to see if they can help with this purchase.
Tom
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more