I have just joined iD and have had the worst time so far. Firstly, my SIM card was delayed by two weeks and now that I've got it, it doesn't work. I gave iD my PAC code on Sunday and booked the switch on Monday to keep my old number. Now neither SIM card is able to connect to a network so I cannot register for an account. I am completely locked out and am no longer able to use my phone. How do I get around this? The chat bot just keeps sending me in circles.
Userlevel 8
+9
Type “talk to a person”, to avoid the 24/7 chat-bot,
The agents work until 8pm weekdays.
You can get a replacement SIM card from any Currys store, which must be activated before use.
Activate your replacement online from https://my.idmobile.co.uk/ja/web/cpw/sim-swap.
Userlevel 7
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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