Since moving from Virgin to ID and porting my number I am unable to hear my wife when I ring her. When I call her I hear no ringing, the call just connects and then silence. She can hear me fine. She is on O2. If she rings me everything is fine. My son is also on O2, I ring him and it works perfectly. I have tried moving the sim to a spare phone and I get the same issue.
Best answer by andewhite
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+9
Sounds like there might be a call routing issue or SIM fault.
Probably worthwhile getting iD support to check your iD network accountÂ
You can contact iD support using one of the following channels:
The agents work until 8pm on weekdays (6pm at weekends).
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Thanks for the advice, they are now looking into it.
+7
Hi
Welcome to the Community!
We hope that it is resolved for you soon.
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Kash
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