Question

i dont know my phone number to discuss paying my bill

  • 10 October 2022
  • 2 replies
  • 27 views
Barry Laing
Rank

I have an overdue balance, it will be sent to DCA soon, however it's an old account and I don't know what the number is to discuss payment 

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Barry Laing,

I think in your situation the quickest way of getting assistance would be via the iD Mobile social media team on facebook (using Messenger), or Twitter (by Direct Message - DM).

This team pick-up messages outside the support hours, when they next start work. They respond faster to messages during their support hours. 

The normal iD support hours are 9am - 8pm weekdays, and 9am - 6pm weekends.

Alternatively, hang on here for a response from someone at iD in a day or two - anyway, good luck @Barry Laing. 

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Barry Laing 

 

In this case we’d recommend double checking any previous emails you’ve had about your account with us to see if this mentions the phone number.

 

Should you not find anything here please let us know here or via the channels mentioned by @andewhite above so we can assist.

 

Tom

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