Question

I have been trying to transfer my number using pac to my new phone but it’s not working.

  • 28 September 2022
  • 2 replies
  • 24 views
Chris Masters
Rank
Userlevel 1

It’s just saying- 

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

 

all the details I have entered are correct!

This topic has been closed for comments

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Chris Masters, for problems with your iD account and mobile number porting using a PAC, I’d recommend contacting the iD social media team, using facebook (with Messenger), or Twitter (by DM (direct message)). They’ll be able to assist you with your PAC issue.

Any out-of-hours messages on facebook or Twitter are handled when the iD social media team next start work - anyway, good luck @Chris Masters. 

Kash
Rank
Userlevel 7
Badge +7

@Chris Masters,

The issue could be down to the surname not being in capital letters. If that doesn’t work and you haven’t contacted us elsewhere already, please feel free to get back to us here.

 

Kash

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