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I'm wanting to take a new SIM contract - Won't save to basket

  • 16 November 2020
  • 5 replies
  • 36 views
J
Rank

So, I’m wanting to take a new SIM contract.  The contract I want is offered through U-switch.com.

Its this:  https://www.uswitch.com/mobiles/sim-only-deal/ebdbed2cffe22344a6c2aef166f592edceb6f2f8/?position=7&impression_id=37065b0d-ec98-472c-9d61-c31a98e5dee9-7&comparison_id=37065b0d-ec98-472c-9d61-c31a98e5dee9&list=%2Fmobiles%2Fcompare%2Fsim_only_deals%2F&page=%2Fmobiles%2Fcompare%2Fsim_only_deals%2F

 

When I click through to the iD site, it shows ok…..    https://www.idmobile.co.uk/beta/basket?utm_source=uSwitch+Mobiles&utm_medium=AWIN&utm_campaign=63862&affiliate=AWIN%7E63862&awc=6366_1605530097_53491b4448f68842d60d63ee2d372997

 

But when I try to continue, the plan isn’t in my basket & I can’t find it again.

Please assist.  Thanks.

As per the normal state of play, Live chat isn’t available & there’s no option to actually ring & talk to a human being.

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Best answer by Mohammed 27 November 2020, 15:36

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5 replies

J
Rank

iD staff members???

J
Rank

So, impossible to get a staff member on here too.  What’s the point? Really?

Mohammed
Rank
Userlevel 7
Badge +10

Hello @JonathanC,

Sorry for the delayed reply here, have you tried accessing via Incognito or a different browser?

I’ve just tested this and it works fine and allows me to checkout.

 

Just to confirm, this deal is a new contract deal for new customers so if you’re trying to upgrade an existing plan, you can’t get this one.

 

Let us know if you still need help

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

I have previously been a customer, but not for over 6 months now. 
I’ve taken a new SIM with another provider now so your reply is too little too late unfortunately.

Michelle
Rank
Userlevel 5
Badge +8

Hi @JonathanC 

 

We are sorry for the delay coming back to you. 

We aim to reply to everyone as quickly as possible.

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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