Question

i need help

  • 25 April 2023
  • 6 replies
  • 37 views

I’m new to iD, I transferred my old number over and got the text through to say it’s been transferred.

on my phone it’s saying it’s the number that came with the SIM card it won’t let me change it. I’ve tried putting my number in then saving it then turning my phone off but no luck. 
 

please help me 


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6 replies

Userlevel 8
Badge +9

Try a Network Reset for your handset @hjacko.
🤞 

How do you do that? 

Userlevel 8
Badge +9

The user guide that came with your handset will explain how to do that @hjacko.
🍀 

I’ve had my iPhone ages. I didn’t get it from iD

Userlevel 8
Badge +9

The user guide is available on your iPhone - you can access it from the Books app.

Otherwise, try the online guide at https://support.apple.com/en-gb/guide/iphone/welcome/ios.

 

Userlevel 7
Badge +4

Hi @hjacko 

 

Have you tried the above suggested by @andewhite?

 

Let us know how you’re getting on.

 

Tom

Why iD Mobile?