Question

I need help with an inactive sim (new customer)

  • 15 October 2023
  • 3 replies
  • 57 views
S
Rank

I pre-ordered the new Pixel 8 on an unlimited data plan through Carphone Warehouse, I have received the new phone and Sim card. The Sim card is inactive and will not work after attempting all of the fixes suggested. I don’t have an IDmobile phone number so I can’t create an ID mobile account, I don’t have a transaction number because I never received a digital invoice or welcome email. I have the phone contract downloaded and I have the Carphone Warehouse order number in the confirmation emails. 

Help from staff would be much appreciated,
thanks.
 

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3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @SBlakely,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

@Kash My issue has been resolved thanks 

Tom
Rank
Userlevel 7
Badge +4

Hi @SBlakely 

 

Glad to hear, let us know if you need anything else.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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