My phone has been stolen and I need to access my id app in so I can order a new SIM card. However I can't remember my password as I haven't had to type it in in about 4 years. and when I try to change password it asks me to verify using a phone I no longer have. I need another way to change my password but can't seem to find one, or be able to talk to a human being.
Best answer by andewhite
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+9
iD don’t have a telephone support helpline
Best to get in-touch using the iD Live Chat service, Facebook Messenger, or X (Twitter) DM.Â
The agents work until 8pm weekdays.
You can also get a replacement iD SIM card from any Currys store.Â
right looks like curry will be my best bet. Thanks so much!
+4
Hi
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A forgotten password verification code would be sent to your iD Mobile SIM card, if the SIM card has been lost/stolen, I’d recommend grabbing a replacement SIM card from your local Currys store and we can assist in activation either via the channels mentioned above by
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If you’d like us to get in touch here for assistance on this, please let us know.
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Tom
Hi dearÂ
my phone has been stolen, I informed to police my reference number is CHS 33919/14Oct23Â
can you help me and tell me what I should be doing pleaseÂ
+7
Hi
Welcome to the Community!
If you have insurance on the handset we can provide you proof of usage to make a claim.
We can also help with blocking the handset and the SIM if you haven’t already requested it.
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Kash
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