Im trying to upgrade my daughters phone but the website is telling me she's not able to upgrade until October 2021, She had the same phone since October 2017! How do i upgrade!?? Please someone help us….
I need to speak to a person!
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Userlevel 6
+4
Hi
We are sorry to hear this. We would advise Upgrading through the iD Mobile App. If you are still having issues, please contact our ‘Upgrade’s Team’ on ourLive Chat | iD Mobile Network function where someone will be able to assist you. Our team will proceed by verifying your details and the details of our competitor’s deal you’d like us to compare. You can chat to the upgrades team here - when in a chat, tell our virtual assistant that you would like to upgrade, you’ll then be directed to our ‘Upgrades Team’. Please note that the live chat ‘Upgrade Team’ are only available between 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.
-Mohsin
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