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I struggle to switch to ID. Can you help, please?

  • 8 September 2022
  • 2 replies
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I am trying to switch to ID with PAC. Follow the link, enter the details, cannot switch - error in your details message. I try to switch from my laptop. I have not used my new SIM. All the details are correct. How to fix the problem? Before I give up.

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Best answer by andewhite 8 September 2022, 14:17

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andewhite
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Userlevel 8
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Okay @IBurns, I’d recommend using facebook (using Messenger) or Twitter (by Direct Message), to contact the iD social media team for assistance giving your PAC to iD.

FYI, any out-of-hours messages left on facebook or Twitter are picked-up when the social media team next start work.

Good luck @IBurns. 
🤞

 

Mohammed
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Userlevel 7
Badge +10

I am trying to switch to ID with PAC. Follow the link, enter the details, cannot switch - error in your details message. I try to switch from my laptop. I have not used my new SIM. All the details are correct. How to fix the problem? Before I give up.

Hey @IBurns,

Try entering the surname in capitals.

Also ensure you’re using the Transaction number (beginning with 4).

Let us know if you still need help.

Mohammed

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