I tried to upgrade, paid the £249 upfront but haven’t received any emails. What is going on ?

Did you make a note of the online order reference number @Notty?

If yes, give the iD telephone sales team a call on 020 7139 1397, during normal office hours.

If not, and there aren’t any email messages in your Junk or Spam folders, it’s possible your order wasn’t processed properly at the time.

Hi @Notty,

Welcome to the Community!

Please let us know if you require further assistance.

Kash