I’ve been with i’d for a few years now, my recent contract was for 2 years with an iphone 12 , i recently went onto my id app to upgrade to a rolling monthly contract , ive been sent a new sim which ive activated but the problem i have is its not my old number ? do i need to request a pac code?
Unfortunately a PAC can only be used to move your mobile number from one service provider to another service provider, not for an internal transfer.
Are you sure you changed/upgraded your handset contract, and didn’t purchase a new iD contract by mistake
If your ‘old’ SIM is still around, does it work in your iPhone 12?
Sounds like you’ve got two separate iD contracts now
Perhaps the following steps will get the Apple iMessage & FaceTime services working with your ‘old’ iD SIM again:
- Turn OFF iMessage
- Turn OFF FaceTime
- Turn OFF your iPhone
- Remove your ‘old’ SIM card and check it’s clean from smudges and not damaged
- Insert your ‘old’ SIM card and turn ON your iPhone
- Turn ON iMessage
- Turn ON FaceTime
Hopefully Apple will recognise the mobile number linked with your iPhone is the number associated with the ‘old’ iD SIM card.
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