Hi there,
A few years back I got a phone contract for a friend. Sadly last year my friend passed away, i called a few months after this had happened as it was a lot to deal with. I was informed by a member of your staff that i could cancel the direct debit and that everything had been sorted. I have recently been interested in making an investment and noticed that ID mobile has put a load of missed payments and a default on my credit record. I have tried contacting through the chat bot several times to no avail and tried using the ‘make a complaint online’ service only to never speak to anyone helpful. I even paid the outstanding balance as a good will gesture so that your company may accept that this whole situation was down to a miscommunication between myself and a member of your staff. I would like the marks removed from my credit record so i can continue with my investment.
How do i speak to someone that isn't just going to send me the same message as if it were being read from a script?
Is there a phone number i can call to escalate my complaint?
